TERMS OF SERVICE

Service Offerings

Divine Tree Service provides the following services in Northern California:

• Professional tree removal and cutting
• Stump grinding and complete root removal
• Land clearing and brush removal
• Wood chipping and mulching services
• Emergency tree removal and storm cleanup
• Tree health assessment and consultation
• Brush and field mowing services

Service Area

Our services are available throughout the Greater Sacramento area and Northern California including but not limited to Sacramento, Elk Grove, Roseville, Folsom, Citrus Heights, Rancho Cordova, Davis, Woodland, and other communities within our 50+ mile service radius.

Free Estimates

We provide free estimates for all tree removal and arborist services. Estimates are valid for 30 days unless otherwise specified. Final pricing may vary based on actual site conditions, tree health, and safety requirements discovered during assessment.

Written Contracts

All projects require a written contract outlining scope of work, safety procedures, cleanup requirements, timeline, and payment terms. Contracts must be signed by both parties before work begins.

Changes to Work

Any changes to the original scope of work must be approved in writing and may result in additional charges. Additional tree removal, stump grinding, or cleanup services will require written change orders for your approval.

Payment Schedule

Payment terms and schedules will be detailed in your individual contract based on the scope and nature of your tree service project. This allows us to provide flexible payment options tailored to your specific needs.

• Payment terms customized for each project
• Deposit requirements specified in contract
• Final payment due upon satisfactory completion
• Emergency services: Payment terms outlined at time of service

Accepted Payment Methods

We accept the following payment methods:

• Cash
• Check
• Credit/Debit Cards
• Bank transfers

Safety Procedures

All work is performed according to industry safety standards and OSHA regulations. We conduct thorough site assessments and implement appropriate safety measures for each project.

Insurance Coverage

Divine Tree Service carries comprehensive general liability insurance and workers' compensation insurance. We are fully licensed, bonded, and insured. Proof of insurance is available upon request.

Property Protection

We take reasonable precautions to protect your property during tree work. However, customers should remove vehicles, outdoor furniture, and valuable items from work areas. Underground utilities must be marked before work begins.

Limitation of Liability

Our liability is limited to the cost of the contracted services. We are not liable for pre-existing property damage, underground utility damage not properly marked, or consequential damages beyond the direct cost of our work.

City Permits

Customer is responsible for obtaining any required city permits for tree removal. We can assist with permit applications and provide necessary documentation, but permit fees are customer's responsibility.

Protected Trees

Some trees may be protected by local ordinances. We will advise if permits are required, but customer must ensure compliance with all local tree preservation laws before work begins.

Utility Coordination

Customer must call 811 (Dig Alert) at least 48 hours before work begins. Work near power lines requires utility company coordination, which may delay project timeline.

Workmanship Warranty

We guarantee our workmanship for a period of one (1) year from completion date for stump grinding and six (6) months for tree removal cleanup. This warranty covers defects in our work under normal conditions.

Stump Grinding Guarantee

Stumps are ground to 6-8 inches below ground level unless otherwise specified. We guarantee complete stump removal to the contracted depth.

Warranty Exclusions

Our warranty does not cover:

• Natural regrowth of vegetation
• Settling of backfill material
• Damage from extreme weather or natural disasters
• Damage caused by customer or third parties
• Root systems beyond contracted removal depth

Customer Cancellation

Customers may cancel contracts within 72 hours of signing for a full refund of any deposits paid, provided work has not yet commenced and no equipment has been mobilized.

Cancellation After Work Begins

If cancellation occurs after work has begun, customer is responsible for payment of completed work, mobilization costs, and any equipment rental fees incurred.

Weather Delays

Tree work may be delayed due to unsafe weather conditions including high winds, storms, or icy conditions. Such delays do not constitute breach of contract and project timelines will be adjusted accordingly.

Emergency Services

Emergency tree removal services cannot be cancelled once our crew is dispatched to your location. Emergency service fees apply for after-hours and weekend calls.

Standard Cleanup

All tree debris, branches, and wood will be removed from your property unless otherwise requested. We leave your property clean and ready for your next landscaping phase.

Wood and Mulch Options

Customers may request to keep firewood or wood chips at no additional charge. We can also arrange for wood chipping services to create mulch for your landscaping projects.

Good Faith Resolution

We are committed to resolving any disputes in good faith. Please contact us immediately with any concerns so we can address them promptly and professionally.

Governing Law

These terms are governed by the laws of the State of California. Any legal proceedings will be conducted in Sacramento County, California.